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  Risk analysis of employees in over 50 courses
  Interactive training that tests knowledge and identifies high risks
  Critical risk functionality pushing risk data out to you
  Full audit trail of training risk controls
  Reduces training costs whilst reducing corporate risk
  Save thousands over traditional training
 

Training & Support
 
 
 
1. What training is provided for the software?
   

Your account manager will be able to run through most of the functionality training for the administration function with you when presenting the software to you. For additional training, your Account Manager can come back on your company site or at an arrange venue to provide you and your other administrators if necessary with extra training.

For users to access the modules, training is not necessary as the software has been set up in a very user friendly way that logging in to the system is literally a few clicks away. It is advisable that when launching the software, if you are sending out internal emails or press releases, that you provide users with guidance on how to access the software. If you require any help with this, we will, of course, provide you assistance at no extra charge.

 
   
   
2. What technical support do we get?
 
   

With the maintenance costs that you pay with the software, Safety Media will provide you technical support Monday to Friday ( 9am to 5pm ). Emergency telephone numbers can be provided outside of these hours. With the support contract you will receive immediate assistance by telephone and email. Safety Media can provide you with a Service Level Agreement outlining all of the response times. You will also receive free updates to the software as an when new legislation comes into force and also when new functionality is added to the software.

As new courses are released, they will automatically be added to your system free of charge (if annual maintenance payments are up to date).

 
   
   
3. Is there a User Manual available?
 
   

Yes, the software has a built-in User Manual that needs to be opened in Adobe Acrobat (which is provided with the software).

 
     
 
 
 
 
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Email: sales@safetymedia.co.uk | Tel: 0845 345 1703 | www.safetymedia.co.uk

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